Return Policy

 

Please contact us at support@grivamax.com if your product is damaged on arrival, or if you are not satisfied with your GrivaMax Laser Cap and want to return it for a refund.

  • EXCHANGE POLICY

If your product is damaged on arrival, we will offer a free exchange. Postage/shipping fees apply.

If you are exchanging your GrivaMax Laser Cap device due to damage during shipment, please insert Order Confirmation in the box, and provide us with the tracking number the carrier provides to you. A new GrivaMax Laser Cap will be shipped to you once we receive the device you have shipped back to us.

  • RETURN POLICY

We offer you 6 Month Money-Back Guarantee. If you are returning your GrivaMax Laser Cap, please insert Order Confirmation in the box, and provide us with the tracking number the carrier provides to you. Your account will not be credited until we receive the device you have shipped back to us. Shipping fees are your responsibility. For a full refund, device cannot be scratched or chipped. NOTE: A $15 Restocking Fee, and the cost of shipping the product to you will be deducted from your refund.

Should you have any questions regarding this Return Policy, you may contact us at: support@grivamax.com

  • WARRANTY

We provide 1 year warranty for our products.
Prior to delivery, all of our GrivaMax devices have been carefully inspected. If product fails to work properly within 1 year after delivery, we will exchange it provided damage was not caused by: improper storage (as indicated in manual), improper use, physical damage (including by water or other liquid, fire, intentional destruction, etc.), or if the product or any of its parts or accessories are chipped, cracked, or missing. Rechargeable battery inside the battery is not covered under this warranty. Proof of purchase must be returned with defective lamp. Shipping fees apply.

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