Return Policy
To Exchange or Return an item, please contact us via email. Please include your Order # in the Subject Line of the email. Exchange or Return Instructions will be emailed to you within 24 hours.
e-mail:support@grivamax.com
EXCHANGE POLICY
We will exchange your product:
- If the product was damaged during shipment. Product must be returned within 5 business days of delivery. Shipping fees apply.
- Under Warranty. Please read Service Statement below. Shipping fees apply.
We cannot exchange product for different model. If you prefer a different model, we can only process a Return. Please review Return Policy below.
RETURN POLICY
We only accept returns within 30 days of purchase; no exceptions. If you are returning your GrivaMax Laser Cap device, please insert Order Confirmation in the box, and provide us (via email) with the tracking number the carrier provides to you. Your account will not be credited until we we receive the device you have shipped back to us. Shipping fees are your responsibility. For a full refund, device cannot be damaged, scratched or chipped. NOTE: A $15 Restocking Fee, and the cost of shipping the product to you will be deducted from your refund.
SERVICE STATEMENT (Warranty)
Prior to delivery, all of our Laser Cap products have been carefully inspected. If product fails to work properly within 1 year after delivery, we will exchange it provided damage was not caused by: improper storage (as indicated in manual), improper use, physical damage (including by water or other liquid, fire, intentional destruction, etc.), or if the product or any of its parts or accessories are chipped, cracked, or missing.
Contact us at the above email (include your Order #) if you need to exchange your device.
